Sales questions and answers

Yes. Download the trial and test it with your own files and computer before purchasing. Many processing jobs are limited to the first three minutes. Check the purchase page for the current plan details, and the technical specifications for platform support.

Choose a plan on the purchase page, then contact sales for current order instructions. Confirm Windows or Mac, the license period, computer allowance, price, taxes, and payment details before paying.

A license code that has not been activated can be used directly on any compatible Windows or Mac computer. You do not need to contact us for first activation. Once activated, the license is tied to that operating system and cannot be switched between Windows and Mac. To transfer an already activated license to another computer running the same operating system, contact [email protected].

1-Year and Lifetime Licenses cover one computer. The Family License covers three computers. Follow the allowance shown in your order and the license agreement. Contact [email protected] if you need more licenses or are unsure which plan you have.

After your payment is processed, the order email includes your license details. Check the inbox and spam folder for the email address used at checkout. If the message is missing or that address was entered incorrectly, email [email protected] with your order ID and purchase email address. Do not send your full payment card number.

Open LosslessConverter, select Upgrade, enter the license code from your order email, then select Activate. Copy and paste the code without leading or trailing spaces. Make sure the installed product and platform match your purchase. If activation fails, send the error message and order ID to [email protected].

Contact [email protected] with your order details to transfer an already activated license to a replacement computer. The new computer must use the same operating system: Windows to Windows, or Mac to Mac. Remove the license and uninstall LosslessConverter from the old computer before activating it on the replacement, and stay within your license allowance. If the old computer is unavailable, mention this in your message.

Email [email protected] with your purchase email address, order ID if available, and the name used for the order. The team can use those details to locate the purchase.

No. The displayed 1-Year, Lifetime, and Family Licenses are one-time purchases. The 1-Year License provides 365 days of use; Lifetime and Family Licenses do not expire. If an order email says otherwise, contact [email protected] before completing payment.

Read the refund policy for the applicable conditions and request procedure. Include your order ID, purchase email address, and reason for the request. For a technical problem, also include your operating system, app version, and error details so the support team can investigate.

Contact [email protected] with your order ID and the product or plan you intended to buy. Ask the team to review the order before making another purchase. Any change or refund is subject to the applicable order terms and refund policy.

The 1-Year License provides access to all features for 365 days. The Lifetime License includes lifetime software updates. Check the entitlement stated in your Family plan or order confirmation. If you have an older license or are unsure whether an update is covered, email [email protected] before upgrading.