Technical support

For installation, activation errors, disc loading, conversion, or compatibility problems, email [email protected].

To help us investigate, include:

  • Your operating system and LosslessConverter version.
  • The steps you followed and the result you expected.
  • The exact error message or a screenshot with personal details removed.
  • The input format and output settings; for disc issues, the disc title and optical drive model.

Do not send passwords, payment card details, or private media. If a sample file is needed, agree on a suitable way to share it with support first.

Orders, licenses & billing

For a missing license email, plan questions, invoices, taxes, or purchase help, email [email protected].

Include your order ID, the email address used at checkout, and a short description of the issue. For refund conditions and the request procedure, read the refund policy.

Before buying, you can compare the license options or check the sales FAQ.

Business & other inquiries

For business inquiries, press requests, or questions that are not about an order or technical issue, email [email protected]. Include your organization, website if relevant, and the purpose of your message.

To report an error in a guide, send the page URL and relevant technical details to [email protected]. See our editorial policy for how guide corrections are reviewed.

Help resources