Technical support

For installation, activation errors, disc loading, conversion, or compatibility problems, email [email protected].

To help us investigate, include:

  • Your operating system and LosslessConverter version.
  • The steps you followed and the result you expected.
  • The exact error message or a screenshot with personal details removed.
  • The input format and output settings; for disc issues, the disc title and optical drive model.

Do not send passwords, payment card details, or private media. If a sample file is needed, agree on a suitable way to share it with support first.

Orders, licenses & billing

For a missing license email, plan questions, invoices, taxes, or purchase help, email [email protected].

Describe your question or issue. If you have already purchased, include your order ID and the email address used at checkout. For refund conditions and the request procedure, read the refund policy.

Before buying, you can compare the license options or check the sales FAQ.

Business & other inquiries

For business inquiries, press requests, or questions that are not about an order or technical issue, email [email protected]. Include your organization, website if relevant, and the purpose of your message.

To report an error in a guide, send the page URL and relevant technical details to [email protected]. See our editorial policy for how guide corrections are reviewed.

Help resources